Terms and Conditions
Website terms and conditions of supply...
Information about us
1.1 We operate the website www.wireropeshop.co.uk. We are a company registered in England and Wales under company number 06269427 named Galvanised Specialists Ltd and with our registered office at. Our main trading address is Unit 19 Primrose Hill Trading Estate, Cradley Road, West Midlands, DY2 9SA, 1.2 To contact us, please see our Contact Us page http://wireropeshop.co.uk/contact-us/
2. Our Products, 2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site are liable to change, if size is critical please call our office for an exact measurement 2.2 The packaging of the Products may vary from that shown on images on our site. 2.3 All Products shown on our site are subject to availability. We will inform you by phone or e-mail as soon as possible if the Product you have ordered is not available. 2.4 If our Products have a Stated Safe Working Load OR a Breaking Load Limit OR a Working Load Limit these are strictly a guidance only, we have no testing facilities to test stated loads. The loads stated have been given to us by our suppliers and we can will not be held responsible for any defects or shortages.
3. Use of our site, Your use of our site is governed by our Terms. Please take the time to read these, as they include important terms which apply to you.
5. If you are a consumer, This clause 5 only applies if you are a consumer. 5.1 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights. 6. If you are a business customer This clause
7. How the contract is formed between you and us, 7.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. 7.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.3. 7.3 We will confirm our acceptance to you by sending you an e-mail [that confirms that the Products are being processed] (Processing Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation. 7.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 13.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
8. Our right to vary these terms, 8.1 We may revise these Terms from time to time in the following circumstances: (a) changes in how we accept payment from you; 8.2 Changes in relevant laws and regulatory requirements every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
9. Your consumer right of return and refund, This clause 9 only applies if you are a consumer. 9.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 during the period set out below in clause 9.2. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract [under these regulations] is available from your local Citizens' Advice Bureau or Trading Standards office. 9.3 However, this cancellation right does not apply in the case of: (a) any made-to-measure or custom-made products 9.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (forteen) days in which you may cancel, starting from the day after the day you receive the Products. 9.4 To cancel a Contract, please contact our Customer Services telephone line or e-mail us at email@example.com to tell us. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail then your cancellation is effective from the date you sent us the e-mail.If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us. 9.5 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you within 14 calendar days 9.4. If you returned the Products to us because they were faulty or mis-described, please see clause 9.6. 9.6 If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us. 9.7 We refund you on the credit card or debit card used by you to pay. 9.8 If the Products were delivered to you: (a) you must return the Products to us as soon as reasonably practicable; (b) unless the Products are faulty or not as described (in this case, see clause 9.6), you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you. (c) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession. 9.9 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
10. Delivery, 10.1 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date. 10.2 Delivery will be completed when we deliver the Products to the address you gave us. 10.3 The Products will be your responsibility from the completion of delivery. 10.4 You own the Products once we have received payment in full, including all applicable delivery charges. Delivery prices at checkout are not final as some UK address are surcharged by our couriers, we do our best to make sure at checkout the postage charges are as accurate as possible, if we require more postage we will be in touch, we do share your address, email and telephone number with our courier partners / royal mail. 10.4. Any delivery shortages or discrepancies with your order - you must notify us within 7 working days from taking delivery with the relevent information for action to be taken 10.5 If you provide us with an incorrect or incomplete delivery address you will be liable for any extra delivery costs incurred.
11. International delivery, 11.1 Unfortunately, we do not currently deliver to addresses outside the UK via the website. 11.2 You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK. If you are outside the UK and wish to order please email the sales office to see if this will be possible.
12. Price of products and delivery charges, 12.1 The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 12.5 for what happens in this event. 12.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation. 12.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect. 12.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site. To check relevant delivery charges, please refer to our Delivery page. 12.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that: (a) where the Product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and (b) if the Product's correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
13. How to pay, 13.1 You can pay for Products using a debit card or credit card or PayPal. We accept the following cards: Visa credit and debit cards, Mastercard debit and credit cards, maestro. 13.2 Payment for the Products and all applicable delivery charges is in advance.
14. Manufacturer guarantees, 14.1 Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee 14.2 If you are a consumer, a manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
15. Our warranty for the Products, 15.1 For Products which do not have a manufacturer's guarantee, we provide a warranty that on delivery and for a period of  months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 15.2. 15.2 The warranty in clause 16.1 does not apply to any defect in the Products arising from: (a) fair wear and tear; (b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party; (c) if you fail to operate or use the Products in accordance with the user instructions; (d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or (e) any specification provided by you. 15.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
16. Our liability if you are a business, This clause only applies if you are a business customer. 16.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any re-sale purposes. 16.2 Nothing in these Terms limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or (d) defective products under the Consumer Protection Act 1987. 16.3 Subject to clause 17.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for: (a) any loss of profits, sales, business, or revenue; (b) loss or corruption of data, information or software; (c) loss of business opportunity; (d) loss of anticipated savings; (e) loss of goodwill; or (f) any indirect or consequential loss. 16.4 Subject to clause 17.2 and clause 17.3 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price of the Products. 16.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes. Breaking loads are given as an outline, if these loads are critical we recommend you get these tested yourself.
17. Our liability if you are a consumer, This clause 7 only applies if you are a consumer. 17.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence[, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract. 17.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 17.3 We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); (d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and (e) defective products under the Consumer Protection Act 1987.
18. Events outside our control, 18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 19.2. 18.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 18.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: (a) we will contact you as soon as reasonably possible to notify you; and (b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
19. Communications between us, 19.1 When we refer, in these Terms, to "in writing", this will include e-mail. 19.2 If you are a consumer: (a) To cancel a Contract in accordance with your legal right to do so as set out in clause 9, please contact our Customer Services telephone line or e-mail us firstname.lastname@example.org You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. [If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.] (b) If you wish to contact us in writing for any other reason, you can send this to us by e-mail OR You can always contact us using our Customer Services telephone line 19.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order. 19.4 If you are a business: (a) Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, e-mail, or posted on our website. (b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at [9.00 am] on the [second] Business Day after posting; if sent by e-mail, one Business Day after transmission; or, if posted on our website, immediately. (c) In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. (d) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.